Shipping
Here at Arctic Knife we don't believe in padding out margins to hide shipping fees, for that reason we charge a flat rate of £5 for shipping, (which is what it costs us), on each order so that we can keep pricing honest.
All bladed articles are shipped using a Next Day Secure 'Age Verification' service, please ensure that someone over the age of 18 years of age is present to sign for your order on the day of delivery. Please note that we only ship to addresses within the UK at this time.
Returns Policy
You may return most new items within 30 days of delivery, in order to be eligible for a full refund items must be returned in new, unused, undamaged and complete condition with complete and undamaged product packaging. In the event that a return is a result of our error (you received an incorrect or defective item, etc.), we will be happy to contribute toward the cost of return as part of the product refund.
We endeavour to process all returns, both refunds and replacements within 3 working days. Please note that in the case of refunds it may take some time for your bank to process our refund request (up to 5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.